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FAQ
CAT01 is expected to be delivered within 1-2 weeks.
If you are ordering more than 2 items, the order will be split into 2 separate packages for delivery and is expected to arrive in 1-2 weeks without incident.
If your order package has not been delivered for more than 3 weeks, please contact our after-sales team in time at [email protected]
Purchase of KM601S/KM602/HT118E will receive our free test lead kit.
Free test lead kits purchased separately will not be shipped!
If you are purchasing multiple products and the discount code isn’t working, we recommend placing separate orders.
If you have purchased the KT360A and are eligible for a free tripod, product discount codes cannot be applied to this order.
If your order has not yet been shipped, we will process your refund promptly.
If your order includes two or more items and only part of the order has been shipped, we can refund the unshipped items. For shipped items, you can request a refund after returning the products to us. (Please note that if the return is not due to a product issue, the return shipping cost will be covered by the customer.)
If you request a partial refund and have used a promotional discount, the discount will no longer apply. We will recalculate the total amount accordingly when processing your refund.
For more details, please refer to our refund policy.
No need to worry, you don't have to pay any other fees and extra taxes when you buy our Mosaiminse branded products.
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